Refund Policy

At Rise Estate, we are committed to delivering high-quality leads and exceptional service to our real estate partners. This Refund Policy outlines our billing practices and the circumstances under which refunds may be issued.

1. Subscription Services

1.2 Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Upon cancellation:

Your subscription will remain active until the end of the current billing period
You will continue to receive leads until your subscription expires
No partial refunds will be issued for unused portions of the billing period
Any unused lead credits will expire at the end of the billing period

1.3 Annual Subscription Refunds

For annual subscriptions cancelled within the first 90 days:

A prorated refund may be issued minus the value of any leads already delivered

Note: After 90 days, annual subscriptions are non-refundable. You may cancel to prevent future renewal, but no refund will be issued for the current term.

2. Pay-Per-Lead Services

2.2 Lead Quality Issues

For leads that do not meet our quality standards, please refer to our Lead Return Policy for the dispute process.

Important: Refunds apply only to annual referral-based plans. All approved refunds will have a minimum 15% deduction for merchant and administrative costs before processing.

3. Refund Eligibility

Refunds may be considered for billing errors, duplicate charges, unauthorized charges, or significant service unavailability (exceeding 48 consecutive hours). Eligibility is subject to specific terms and conditions outlined in the original purchase agreement.

3.1 Non-Exclusivity of Leads

Rise Estate strives to provide exclusive leads whenever possible. These leads are assigned to a single agent or broker and are not shared within the network, ensuring fair opportunity and reduced competition. Each exclusive lead is verified for accuracy and relevance before distribution, allowing agents to focus on quality engagement and higher conversion potential.

3.2 Failure to Provide Leads

In the event that Rise Estate fails to deliver any leads to the agent/broker as stipulated.

3.3 Lead's Reluctance to Engage

If the lead(s) demonstrates unwillingness to participate in business activities within 9 months from assignment.

3.4 Pre-existing Contract

If the lead provided is already under contract with the agent/broker at time of assignment.

3.5 Non-Responsiveness

If the lead(s) remains unresponsive for 10 continuous working days.

3.6 Leads Outside Preferred Location

Should the Agent/Broker opt to receive leads from zip codes/areas outside of their preferred location, such leads shall be considered part of their monthly allocation and ineligible for refund or replacement. Acceptance of a lead renders the Agent/Broker ineligible to file a dispute or claim a chargeback. Acceptance is confirmed when the lead is received without objections within 48 hours.

4. How to Request a Refund

To request a refund, please follow these steps:

Log in to your account and submit a support ticket, or
Email support@theriseestate.com with "Refund Request" in the subject line
Include your account information and reason for the refund request
Provide any supporting documentation if applicable

Refund requests must be submitted within 30 days of the charge date to be considered.

5. Refund Processing

6.1 Review Period

All refund requests are reviewed within 5-7 business days. We may contact you for additional information during this period.

6.2 Approval and Processing

If your refund is approved:

Credit card refunds will be processed within 5-10 business days
Refunds will be issued to the original payment method
You will receive email confirmation once the refund is processed
It may take an additional 5-10 business days for the refund to appear on your statement

6.3 Denied Requests

If your refund request is denied, we will provide a detailed explanation. You may appeal the decision by responding within 14 days with additional information.

6. Chargebacks

Important: If you initiate a chargeback with your credit card company without first attempting to resolve the issue with us, your account will be immediately suspended. We reserve the right to pursue collection of any amounts owed and may report the account to credit bureaus.

We strongly encourage you to contact our billing team before initiating a chargeback. We are committed to resolving disputes fairly and promptly.

7. Contact Us

For billing inquiries or refund requests, please contact:

Rise Estate Billing Department
Email: support@theriseestate.com
Phone: (239) 579-9222
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST