Communications Policy

This Communications Policy explains how Risein Estate and our partner agents communicate with consumers who have expressed interest in real estate services. We are committed to respecting your communication preferences and complying with all applicable laws.

1. Types of Communications

1.1 Service Communications

These are essential communications related to our services:

• Lead Delivery Notifications: Alerts when new leads are assigned to your account
• Account Updates: Important information about your subscription, billing, or account status
• System Notifications: Technical updates, maintenance schedules, or service changes
• Support Responses: Replies to your customer service inquiries

Service communications cannot be opted out of while you maintain an active account, as they are necessary for service delivery.

1.2 Marketing Communications

Optional communications that you may receive:

• Newsletter: Industry insights, market trends, and tips for real estate agents
• Product Updates: New features, services, or enhancements
• Promotional Offers: Special pricing, discounts, or limited-time offers
• Educational Content: Webinars, guides, and training materials
• Partner Offers: Relevant third-party products or services (with your consent)

1.3 Consumer Communications

Communications sent to consumers (leads) on behalf of our agent partners:

• Initial Contact: Introduction from assigned real estate professional
• Property Information: Listings matching stated preferences
• Follow-up: Appointment confirmations, reminders, and check-ins
• Market Updates: Relevant local market information

2. Communication Channels

2.1 Phone Calls

We and our partner agents may contact you by phone:

• Live calls from real estate agents during business hours
• Automated calls for appointment reminders (with prior consent)
• Calls may be recorded for quality assurance and training purposes
• We honor the National Do Not Call Registry for marketing calls

2.2 Text Messages (SMS/MMS)

Text messaging is used for:

• Initial lead response (within minutes of inquiry)
• Appointment confirmations and reminders
• Property alerts and new listing notifications
• Quick follow-ups and status updates

Standard message and data rates apply. Message frequency varies based on your engagement level.

2.3 Email

Email communications include:

• Lead notifications and daily/weekly summaries
• Account statements and invoices
• Newsletter and marketing content (optional)
• Property matches and market reports for consumers

2.4 In-App Notifications

Dashboard and mobile app notifications for:

• Real-time lead alerts
• Consumer activity updates
• System announcements
• Performance metrics and reports

3. Consent and Authorization

3.1 Express Written Consent

When consumers submit their information through our forms, they provide express written consent to be contacted by:

• Risein Estate
• Our network of licensed real estate agents
• Partner mortgage lenders and related service providers

This consent is documented with timestamp, IP address, form URL, and the specific language presented.

3.2 Consent Language

All forms include clear TCPA disclosure language before submission. By clicking "Submit," "Get My Quote," "Contact Me," or similar buttons, consumers acknowledge they have read and agree to the consent terms.

3.3 Prior Express Written Consent for Autodialed Calls

For autodialed or pre-recorded calls, we obtain prior express written consent as required by the TCPA. This consent:

• Is obtained through a clear and conspicuous disclosure
• Is not a condition of purchasing any goods or services
• Includes the specific phone number to be contacted
• Identifies the parties authorized to make contact

4. Managing Communication Preferences

4.1 For Agents (Account Holders)

You can manage your preferences through:

• Dashboard Settings: Adjust notification preferences in your account
• Email Preferences: Click "Manage Preferences" in any email footer
• Contact Support: Email support@riseinestate.com to update preferences

4.2 For Consumers

Consumers can opt out through:

• Text: Reply STOP to any text message
• Email: Click "Unsubscribe" at the bottom of any email
• Phone: Tell the caller you wish to be removed from the contact list
• Online: Submit request at our contact page

5. Opt-Out Rights

5.1 Immediate Opt-Out

Opt-out requests are processed immediately or within 24 hours at most. Upon opting out:

• No further marketing communications will be sent via that channel
• Essential service communications continue (for account holders)
• Opt-out does not affect prior transactions or existing relationships

5.2 Partial Opt-Out

You may opt out of specific communication types while receiving others:

• Opt out of texts but receive emails
• Opt out of marketing but receive service notifications
• Opt out of partner communications only

6. Compliance

6.1 TCPA Compliance

Risein Estate strictly complies with the Telephone Consumer Protection Act:

• We maintain documentation of all consent obtained
• We honor all opt-out requests promptly
• We maintain internal Do Not Call lists
• We scrub against the National Do Not Call Registry
• We identify ourselves in all communications

6.2 CAN-SPAM Compliance

All email communications comply with the CAN-SPAM Act:

• Clear sender identification
• Accurate subject lines
• Physical mailing address included
• Clear unsubscribe mechanism
• Opt-out requests honored within 10 business days

6.3 State-Specific Requirements

We comply with additional state-specific telemarketing and privacy laws, including but not limited to:

• California Consumer Privacy Act (CCPA)
• Florida Telemarketing Act
• New York General Business Law
• State-specific Do Not Call registries

7. Agent Responsibilities

Real estate agents receiving leads from Risein Estate agree to:

• Follow all TCPA and communication guidelines when contacting leads
• Honor consumer opt-out requests immediately
• Not share lead contact information with unauthorized parties
• Maintain professional communication standards
• Report any compliance concerns to Risein Estate

8. Recording and Monitoring

Phone calls may be recorded for:

• Quality assurance and training purposes
• Dispute resolution
• Legal compliance verification
• Lead verification

When calls are recorded, we provide notice as required by applicable law. In two-party consent states, both parties are notified at the beginning of the call.

9. Contact Us

For questions about our communications practices or to update your preferences:

Risein Estate Communications Team
Email: communications@riseinestate.com
Phone: +1 (234) 567-890
Text: Reply HELP to any message
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST